To address these challenges and unlock the full potential of their Zendesk data, our team implemented a comprehensive data analysis solution tailored to their unique business needs.
Data Integration: We automated the extraction and consolidation of data from Zendesk into a centralized data repository, ensuring data accuracy and consistency across multiple systems and regions.
Descriptive Analytics: Leveraging advanced analytics techniques, we conducted in-depth exploratory analysis to uncover patterns and trends in customer interactions, ticket volumes, and support channels.
Custom Dashboards: We designed intuitive dashboards tailored to the client's specific KPIs and business objectives, providing real-time visibility into key metrics such as response times, resolution rates, and customer satisfaction scores.
Agent Performance Enhancement: Evaluation of agent performance metrics highlighted top performers, areas for improvement, and opportunities for training and development.
Cost Identification: Our analysis allowed us to accurately identify the costs associated with customer support operations, including staffing, resources, and overtime expenses.
Revenue Analysis: By examining customer interactions and support channels, we identified revenue-generating opportunities, empowering the client to maximize revenue potential and drive business growth.
Operational Efficiency: Efficiency increased by 20% through optimized support processes and resource allocation.
Customer Satisfaction: Improved by 15% with proactive issue resolution and personalized service.
Cost Reduction: Our client saved approximately 25% in in annual savings through reduced overheads and optimized staffing.
Data-Driven Decisions: Led to a 20% increase in ROI through strategic planning and resource allocation.
Numlytics Consulting: Data can create a story. We’re here to direct it.
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